FREQUENTLY ASKED QUESTIONS

 

ORDER 

Q:How long will it take for my order to arrive?

A: We ship all our orders every Monday - Friday via SF ExpressExpress. The arrival time will depend on the shipping option you chose at checkout. You can learn more about shipping options here.

Please note that due to COVID-19, we have seen some delays in delivery.

QIs it in stock? Is the supply sufficient?

A: All products are in stock, except for the pre-order items.

Q: How often do you update your catalogue?

A: On average we restock and add new styles every month.

RETURNS

Q:How do I return my order?

A:Sorry, we cannot arrange a refund or return.

If you received a damaged product, please contact us within 36 hours and we will help resolve this issue promptly.

SUNGLASSES

QHow do I know the glasses/sunglasses will fit me?

A:We have sizing information listed in the description section of each eyeglasses style on

our website. Also, you can come visit our stockist to try on the eyeglasses.

 

Q: Do your sunglasses have UV protection?

A: Of course, all our sunglasses offer UV400 protection.

 

Q: What are polarized sunglasses?

A: Polarized lenses reduce glare from bright sun and flat surfaces, offering a clearer image and reducing eye fatigue over long periods outside. This can be great at the beach or when driving. The lens is coated in a special filter that blocks intense reflected light.

Polarized lenses are not the same thing as UV lenses, which protect your eyes from sun damage.

You can shop all of our polarized styles here.

Q: How to take care of your sunglasses?

ASunglasses should avoid contact with liquids as much as possible.
Whenever they come in contact with hard water, such as salt water or chlorine water, immediately use a clean
, soft, absorbent cloth to clean your lens.

Salt water can seriously damage your polarized lenses, especially mirrored ones.

In fact, the mirror coatings on the lenses are actually made of metal and this makes this kind of sunglasses more susceptible to damage.

So you need to be extra careful and take good care of your polarized sunglasses, preventing them to fall into salt water, and also cleaning them regularly.

BLUE LIGHT GLASSES

Q: What are blue light glasses?

ABlue light glasses are clear lens glasses that offer protection from blue light that is emitted from our electronic devices. If you spend a lot of time on your phone or you work in front of the computer - they may help your eyes feel less tired! You can shop all of our blue light glasses here.

Q What emits blue light?

A

• Many indoor lightbulbs
• Computer monitor screens
• Flat screen LED televisions
• Smart phone screens
• Tablet screens

Q Why wear blue light glasses?

AExcessive exposure to blue light can send mixed signals to your built-in body clock, telling your brain it’s daytime even in the late PM hours. For many, the result is insomnia, difficulty staying asleep, irregular sleep patterns, tense dream states, and/or chronic exhaustion.

 

Wearing blue light glasses can help decrease your exposure to the blue light emitted from screens.

Q How to take care of your blue light glasses?

A

1. Cover the front and back of the glasses evenly with the cleaning solution.

If you use dishwashing liquid, dilute it with water on your hands, rub it out and then apply it.

 

2. Gently rub each part of the glasses, and rinse them with cold water.

 

3. Wipe dry with facial tissue (including the corners of the frame).

PRESCRIPTION GLASSES

Q:Can I use a contact lens prescription for ordering glasses?

A:Prescriptions for contact lenses cannot be used for glasses. A contact lens prescription can only be used to purchase contact lenses.

Q:How do I measure my PD (Pupillary Distance)?

APD, or pupillary distance, refers to the distance in millimeters between the center of one pupil to the center of the other. Having a correct PD on your glasses prescription ensures that you are looking through the ideal spot in your lenses. If this number was not provided on your prescription by your eye care professional, you can measure it yourself in 3 easy steps:

1. Look in the mirror and line up a ruler horizontally between your eyes.

2. Make sure the ruler is lined exactly underneath the middle of the left pupil.

3. Measure the exact distance between your left pupil and your right pupil in millimeters.

4. Repeat steps 1 - 3 a couple times for accuracy and use the average for your final measurement.

Q:Do the lenses have blue light, UV400 protection?

AYes, we do offer prescription lenses with blue light, UV400 protection! Please note that lenses do not automatically come with blue light, UV400 protection so make sure to select the blue light lens option during the ordering process.

Q:How long is the shipping for RX?

A:7-14 business days